Refund and Return Policy

Effective Date: March 8, 2025

At ECOTOPIS (https://ecotopis.xyz/), customer satisfaction is our top priority. We strive to provide the freshest and highest-quality flowers for every order. If you are not completely satisfied with your purchase, we offer a refund and return policy under the conditions outlined below.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

  • The request must be made within 24 hours of receiving the order.
  • The flowers must be in their original condition and packaging.
  • The issue must be due to damaged flowers, incorrect items, or poor quality upon arrival.
  • Proof of purchase (order confirmation, receipt) and photographic evidence of the issue must be provided.

2. Non-Refundable Items

We do not offer refunds or returns for:

  • Flowers that have been used, altered, or not properly cared for.
  • Orders where the wrong delivery address was provided by the customer.
  • Delays caused by unforeseen circumstances (weather, traffic, courier issues beyond our control).
  • Change of mind after placing an order.

3. How to Request a Refund or Return

If you experience an issue with your order, please follow these steps:

  1. Contact Us – Email us at contact@ecotopis.xyz or call 070 7768 5674 within 24 hours of receiving your order.
  2. Provide Evidence – Attach clear photos of the issue (damaged or incorrect flowers).
  3. Review Process – Our team will assess the request and provide a resolution within 48 hours.

If approved, you may choose:

  • A replacement bouquet (free of charge).
  • A full refund (processed within 5-7 business days).
  • A store credit for future purchases.

4. Order Cancellations

  • Orders can be canceled within 2 hours of placement for a full refund.
  • If your order is already in preparation or out for delivery, cancellation is not possible.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  • Check your bank account.
  • Contact your credit card provider.
  • Reach out to us at contact@ecotopis.xyz for further assistance.

6. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us:

📍 Address: 23 St Omers Road Street, Hinxton, United Kingdom
📧 Email: contact@ecotopis.xyz
📞 Phone: 070 7768 5674
🌐 Website: https://ecotopis.xyz/