Payment Policy

Effective Date: March 8, 2025

At ECOTOPIS (https://ecotopis.xyz/), we strive to provide a secure and seamless shopping experience. This Payment Policy outlines the accepted payment methods, transaction security, and important terms regarding payments for all floral orders.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed through https://ecotopis.xyz/:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal (for fast and secure online transactions)
  • Bank Transfers (for bulk or corporate orders – contact our support team for details)

All transactions are processed in GBP (£). Customers are responsible for any additional charges imposed by their bank or payment provider for currency conversion or international transactions.

2. Secure Payment Processing

  • All payments on ECOTOPIS are processed through encrypted and PCI-compliant payment gateways to ensure the highest level of security.
  • Your financial details are never stored on our servers.
  • We use SSL encryption to protect your personal and payment information during checkout.

3. Payment Authorization & Processing

  • Payments must be fully authorized and processed before order confirmation.
  • In case of failed transactions or declined payments, please check with your bank or payment provider.
  • Orders will not be processed until the payment is successfully received.

4. Order Confirmation & Invoice

  • Once a payment is successfully processed, customers will receive an order confirmation email with details of the purchase.
  • An electronic invoice will be sent to the provided email for reference.
  • If you do not receive a confirmation email within 30 minutes, please check your spam folder or contact our support team.

5. Payment Issues & Fraud Prevention

  • If a payment appears suspicious or unauthorized, we may require additional verification (such as identity confirmation) before processing the order.
  • ECOTOPIS reserves the right to cancel any transaction deemed fraudulent or suspicious.
  • If your card is charged but you did not receive an order confirmation, contact us immediately at contact@ecotopis.xyz for assistance.

6. Refunds & Chargebacks

  • Refunds are processed in accordance with our Refund and Return Policy.
  • Chargebacks due to fraudulent claims or unauthorized disputes will result in a permanent account ban from ECOTOPIS.
  • Refunds may take 5-7 business days to reflect in your account, depending on your bank’s processing time.

7. Changes to the Payment Policy

  • We reserve the right to modify or update this Payment Policy at any time without prior notice.
  • Any changes will be published on https://ecotopis.xyz/ with the revised effective date.

8. Contact Information

If you have any payment-related inquiries, please contact us:

📍 Address: 23 St Omers Road Street, Hinxton, United Kingdom
📧 Email: contact@ecotopis.xyz
📞 Phone: 070 7768 5674
🌐 Website: https://ecotopis.xyz/