Shipping Policy

Effective Date: March 8, 2025

At ECOTOPIS (https://ecotopis.xyz/), we strive to provide fast, reliable, and high-quality flower delivery services. Our Shipping Policy outlines the terms and conditions for processing, shipping, and delivering orders to ensure a seamless experience for our customers.

1. Shipping Coverage

  • We currently deliver within the United Kingdom.
  • International shipping is not available at this time.
  • If you need delivery to a remote or hard-to-reach area, please contact our support team before placing an order.

2. Processing Time

  • Same-day delivery is available for orders placed before the cutoff time.
  • Orders placed after the cutoff time will be processed for next-day delivery.
  • Custom floral arrangements may require additional processing time, and customers will be notified of the estimated delivery schedule.

3. Delivery Timeframes

  • Standard Delivery: Typically delivered within 24 hours from order confirmation.
  • Same-Day Delivery: Available for orders placed before 12:00 PM (local time).
  • Scheduled Delivery: Customers can choose a preferred delivery date at checkout.

Note: Delivery times may vary due to weather conditions, traffic delays, or other unforeseen circumstances.

4. Delivery Fees

  • Standard Delivery: Free for orders over £50.
  • Same-Day Delivery: A small additional fee applies, depending on the location.
  • Express Delivery: For urgent deliveries, expedited shipping is available at an additional cost.

Shipping fees will be calculated at checkout based on the delivery location.

5. Delivery Guidelines

  • Deliveries are made Monday to Saturday (excluding public holidays).
  • If the recipient is unavailable at the time of delivery, the flowers may be:
    • Left with a neighbor or building concierge.
    • Placed in a safe location at the recipient’s address.
    • Returned to our store, with re-delivery subject to additional fees.

Customers are responsible for providing accurate delivery details. ECOTOPIS is not liable for delivery issues due to incorrect or incomplete addresses.

6. Order Tracking

  • Customers will receive a confirmation email with tracking details once the order is dispatched.
  • For real-time delivery status, please contact our customer service team at contact@ecotopis.xyz.

7. Damaged or Missing Orders

  • If flowers arrive damaged or the order is incorrect, customers must notify us within 24 hours of delivery with photographic evidence.
  • We will arrange a replacement or refund in accordance with our Refund and Return Policy.
  • Missing orders due to courier errors will be investigated, and appropriate action will be taken.

8. Cancellations and Modifications

  • Order modifications or cancellations can be requested within 2 hours of placing an order.
  • If an order is already prepared or out for delivery, modifications or cancellations cannot be accommodated.

9. Contact Information

For shipping inquiries, please reach out to us:

📍 Address: 23 St Omers Road Street, Hinxton, United Kingdom
📧 Email: contact@ecotopis.xyz
📞 Phone: 070 7768 5674
🌐 Website: https://ecotopis.xyz/