Sales Policy

Effective Date: March 8, 2025

At ECOTOPIS (https://ecotopis.xyz/), we are committed to providing high-quality flowers and exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing our floral products to ensure a smooth and satisfactory shopping experience.

1. Order Placement

  • Orders can be placed directly on our website https://ecotopis.xyz/ or via phone at 070 7768 5674.
  • Customers must provide accurate contact and delivery information to avoid delays or misdeliveries.
  • Once an order is confirmed, an order confirmation email will be sent to the provided email address.

2. Pricing and Payment

  • All prices on our website are displayed in GBP (£) and include applicable taxes.
  • We accept credit/debit cards, PayPal, and online bank transfers for secure transactions.
  • Prices are subject to change without prior notice, but any confirmed orders will not be affected by subsequent price adjustments.

3. Shipping and Delivery

  • Same-day delivery is available for orders placed before the cutoff time, subject to location and availability.
  • Standard delivery times vary based on distance and order volume, but we strive to ensure on-time delivery for every order.
  • If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbor or at a secure location and notify the sender.
  • ECOTOPIS is not responsible for delivery issues caused by incorrect addresses provided by the customer.

4. Order Modifications and Cancellations

  • Orders can be modified or canceled within 2 hours of placement by contacting our support team.
  • Once an order is prepared or dispatched, cancellations and modifications are not possible.

5. Product Availability and Substitutions

  • Our flowers are subject to seasonal availability. In case a specific flower is out of stock, we will substitute it with an equivalent flower of equal or greater value while maintaining the overall design and color theme.
  • Customers will be notified in case of major substitutions before delivery.

6. Customer Satisfaction Guarantee

  • If you are not satisfied with your order due to quality issues, please refer to our Refund and Return Policy for assistance.
  • Our customer service team is available to handle inquiries and resolve any concerns promptly.

7. Contact Information

If you have any questions regarding our Sales Policy, please contact us:

📍 Address: 23 St Omers Road Street, Hinxton, United Kingdom
📧 Email: contact@ecotopis.xyz
📞 Phone: 070 7768 5674
🌐 Website: https://ecotopis.xyz/