Terms and Conditions

Effective Date: March 8, 2025

Welcome to ECOTOPIS. By accessing and using our website https://ecotopis.xyz/, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Terms

  • These Terms and Conditions apply to all users of ECOTOPIS, including visitors, customers, and partners.
  • We reserve the right to modify or update these terms at any time without prior notice.
  • By continuing to use our website, you agree to be bound by the latest version of these terms.

2. Orders and Payments

  • All orders placed through https://ecotopis.xyz/ are subject to product availability and confirmation.
  • Prices are listed in GBP (£) and are subject to change without prior notice.
  • We accept payments via credit/debit cards, PayPal, and online bank transfers.
  • ECOTOPIS reserves the right to cancel any order if fraudulent activity is suspected.

3. Shipping and Delivery

  • Delivery times vary based on location and availability.
  • We offer same-day delivery for eligible orders placed before the cutoff time.
  • If the recipient is unavailable, the delivery may be left with a neighbor or at a secure location.
  • ECOTOPIS is not responsible for failed deliveries due to incorrect addresses provided by the customer.

4. Cancellations and Refunds

  • Orders can be canceled within 2 hours of placement.
  • Refunds and returns are accepted only under conditions stated in our Refund and Return Policy.
  • If the delivered flowers are damaged or incorrect, customers must notify us within 24 hours for a resolution.

5. Product Availability and Substitutions

  • Due to seasonal availability, some flowers may be replaced with an equivalent alternative of equal or greater value while maintaining the original design.
  • We will notify customers in case of major substitutions before processing the order.

6. Intellectual Property

  • All content on https://ecotopis.xyz/, including text, images, and logos, is the property of ECOTOPIS and may not be copied or used without permission.
  • Unauthorized reproduction of our materials may result in legal action.

7. Limitation of Liability

  • ECOTOPIS is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
  • We do not guarantee uninterrupted access to our website and may suspend operations for maintenance.

8. Privacy Policy

  • We respect customer privacy and comply with data protection laws.
  • Personal information collected during transactions is securely stored and used solely for order processing and customer service.
  • For more details, please refer to our Privacy Policy.

9. Governing Law

  • These Terms and Conditions are governed by the laws of the United Kingdom.
  • Any disputes arising from the use of our website will be resolved in accordance with UK laws.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📍 Address: 23 St Omers Road Street, Hinxton, United Kingdom
📧 Email: contact@ecotopis.xyz
📞 Phone: 070 7768 5674
🌐 Website: https://ecotopis.xyz/